Refund Policy

1. Subscription Model

ReleaseOS operates on a subscription basis. Users may choose between monthly subscription plans, billed monthly, or annual subscription plans, billed once per year at a discounted rate.

• By purchasing a subscription, you authorize ReleaseOS (and its payment processor) to charge your selected payment method for the applicable subscription fees
• Subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date

2. Monthly Subscriptions

• Payments made for monthly subscriptions are generally non-refundable once the billing period has begun
• If you cancel your monthly subscription, your access to paid features will continue until the end of the current billing cycle, after which your subscription will not renew
• No partial refunds or prorated refunds will be issued for unused time within an active monthly billing period

3. Annual Subscriptions

• Annual subscriptions provide discounted access to the Services for a full year
• Unless otherwise stated at the time of purchase, annual subscription payments are non-refundable once the subscription period has started
• If you cancel an annual subscription, your access to the Services will continue through the end of the paid subscription term

4. Free Trials and Promotional Access

From time to time, ReleaseOS may offer free trials, promotional access, beta programs, or discounted introductory offers. Unless otherwise stated in the specific promotion:

• Free trials automatically convert to paid subscriptions if not canceled before the trial ends
• Refunds are not issued for charges incurred after a trial converts to a paid subscription
• Users are responsible for canceling before the trial period ends if they do not wish to continue with a paid subscription

5. Billing Errors

If you believe you were charged in error, please contact us promptly at support@releaseos.io. If we determine that a billing error occurred, we may issue an appropriate refund or account credit at our discretion.

6. Exceptional Circumstances

While subscriptions are generally non-refundable, ReleaseOS may issue refunds in limited circumstances at its sole discretion, including but not limited to:

• Duplicate charges
• Technical errors affecting billing
• Service outages that materially prevent use of the platform

Requests for refunds must be submitted within 30 days of the charge.

7. Payment Processor Policies

Payments may be processed by third-party payment providers (such as Stripe or other processors). Transactions may also be subject to the payment processor's terms and policies. ReleaseOS is not responsible for fees or policies imposed by third-party payment providers, financial institutions, or card networks.

8. Chargebacks and Disputes

• Initiating a chargeback or payment dispute without first contacting ReleaseOS may result in suspension or termination of your account
• If a chargeback is filed and later resolved in favor of ReleaseOS, we may recover the disputed amount and any associated processing fees where permitted by law

9. Policy Updates

ReleaseOS may update this Refund Policy from time to time to reflect changes in the Services, pricing models, or legal requirements. Any changes will be posted with an updated "Effective Date." Continued use of the Services after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have questions regarding billing or refunds, please contact:

VA SHIFT LLC dba ReleaseOS 4000 Buena Vista Ave, #305A, Baltimore MD, 21211 support@releaseos.io